A service dog letter (more accurately, documentation or verification of disability-related need) can help a person in several meaningful ways, especially when the individual has a disability that substantially limits major life activities and a trained service dog assists with specific tasks related to that disability.
Here’s how such documentation can help:
1. Legal Protection Under the ADA
The Americans with Disabilities Act (ADA) allows individuals with disabilities to be accompanied by their service dogs in most public places (e.g., restaurants, stores, hotels, schools), even where pets are normally not allowed. A service dog letter from a healthcare provider can:
- Serve as supporting documentation if access is challenged.
- Clarify the dog’s role as a task-trained service animal, not just a pet or emotional support animal.
2. Housing Rights (Limited)
While the ADA governs public access, service dogs are also protected under the Fair Housing Act (FHA):
- A landlord cannot deny housing based on the presence of a service dog.
- No pet fees or deposits can be charged for service animals.
A letter may help communicate the disability-related need if housing providers ask for verification (though they can't request detailed medical records or demand training certification).
3. Travel Accommodation
Under the Air Carrier Access Act (ACAA), people with service dogs are allowed to travel with their animals in the cabin of U.S. airlines. Airlines may:
- Require the traveler to complete a Department of Transportation (DOT) form, which includes a section on the handler’s need and the dog’s training.
- A service dog letter may support this documentation or be used in cases of dispute.
4. Workplace Accommodation (Sometimes)
Under the ADA Title I, employees with disabilities can request reasonable accommodations at work. A service dog may be one:
- A letter from a medical professional can support a formal request for the dog to be present in the workplace.
- The employer must assess whether the accommodation is reasonable and does not impose an undue hardship.
Important Clarification
A service dog letter is not legally required under the ADA to have a service dog, but it can help in situations where:
- A person needs to assert their rights.
- There’s a dispute or misunderstanding.
- Documentation is required for housing or travel.